Testing Numbers

When building out new campaigns, you should always test your configurations before using them live in new marketing materials or social media posts - and since we don't want you to be concerned about artificially driving up your engagement numbers, we introduced Testing Numbers, and Mark as Testing.

Testing Numbers allows you to specify that any call made to any of your phone numbers from any of your established testing numbers will automatically mark that call as a testing call. This allows you to test and experience the system's configuration from the caller's perspective without inflating your engagement numbers.

There is also a feature that allows you to mark any call as a testing call in the event you forget to add a phone number to your testing numbers or someone new started testing that you were not expecting.

You can easily reverse this action and remove a call from testing if a mistake was made while evaluating calls to your phone numbers.

A similar feature called Testing IPs has also been created for QR Codes & Links and can be viewed here:

https://support.qivir.io/en/articles/9710209

There are several places you can mark a call as testing, the first is the Testing Numbers screen where once you configure a new testing number - all future calls from that phone number are automatically marked as testing. You should consider setting up a testing number for every new user you add to the system.

The second place you can mark a call as a testing is from the Calls Dashboard. Below the scorecards and charts, in the grid of call data, you can select Mark as Testing from the ellipse menu at the right end of each row.

The third place you can mark a call as a testing is from the Campaigns Dashboard. Below the scorecards and charts, in the grid of calls, scans and click data, you can select Mark as Testing from the ellipse menu at the right end of each row. From the Campaigns Dashboard, you can mark calls, scans and clicks as testing.

Marking a call as a testing call will remove the call from your dashboard and analytics. The only place you will see this call will be the Recent Test Calls grid under Testing Numbers.

If a call was accidently marked as a testing call, you can navigate to Testing Numbers, and in the bottom grid of Recent Test Calls, you can select Remove from Testing from the ellipse menu at the right of each row.

Removing a call from testing will add the call back to your dashboards and analytics.

QIVIR is dedicated to the accuracy of your campaign engagement data but wants to make sure you can properly test all your new configurations before setting them live. In addition to having Testing Numbers for Calls, we also have Testing IPs for QR Code scans and URL link clicks that can be configured to help keep your data accurate.